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Technical Product Support

Our customers are fully enabled to get the most out of LLamasoft technology and tools through a knowledge portal and resource center available from any web browser in the world, at any time. Supply Chain Guru users have access to, which acts as a gateway to a vast array of resources, data, tools and knowledge.

  • Inline Help: Supply Chain Guru contains a detailed, context-sensitive help system that is installed with the software and is regularly updated through the auto-update feature.
  • Online Help: Extensive additional reference materials, discussions, tips, techniques and conceptual material are available in the extended online help system.
  • Model Library and Tutorials: Hundreds of sample models and step-by-step tutorials are ready for download to help clearly illustrate how to model the many complexities of your supply chain.
  • Video Library: Experienced coaches and consultants show you the ropes one click at a time.
  • Monthly Support Webinars: LLamasoft product experts host a customer support webinar each month, highlighting new product features and tips and tricks. All webinars are available for on-demand viewing on the Support Website.
“I always appreciate LLamasoft’s diligent and timely work to help resolve issues. The customer support is the best of the three industry leading supply chain design tools that I have used.”
— Jonathan Smith, Logistics Engineer, Network Solutions Expeditors

In addition to these resources, the LLamasoft support team is staffed with supply chain design consultants knowledgeable in our technology and supply chain design concepts and ready to answer your questions.

To reach technical support for customers, dial 866-598-9832

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